Job Offer in Jordan. Seeking: Call Centre Officer – Royal Jordanian Airlines
· Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services
· Delivering service quality to the highest level
· Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.
· Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.
· Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand.
· Using initiative to continually recommend improvements to overall running of the Call Centre operation.
|Job Location:||Amman, Jordan|
|Job Role:||Customer Service|
|Monthly Salary:||US $500|
|Career Level:||Entry Level|
|Degree:||Bachelor’s degree / higher diploma|