Call Centre Officer – Royal Jordanian Airlines

Job Offer in Jordan. Seeking: Call Centre Officer – Royal Jordanian Airlines

· Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services

· Delivering service quality to the highest level

· Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings accurately.

· Maintain all operational aspects, which include no show actions, complaint handling, supplier communication, pre departure issues. In order to provide a seamless RJ booking service for passengers.

· Liaise with the Call center Operations Manager and supervisor to manage effective rosters to ensure that the Call Centre is sufficiently staffed to cope with required demand.

· Using initiative to continually recommend improvements to overall running of the Call Centre operation.

Job Details

Date Posted: 2014-02-27
Job Location: Amman, Jordan
Job Role: Customer Service
Company Industry: Airlines/Aviation
Monthly Salary: US $500

Preferred Candidate

Career Level: Entry Level
Nationality: Jordan
Degree: Bachelor’s degree / higher diploma

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