Housekeeping Attendant – Marriott International, Inc & Ritz Carlton Hotel Company L.L.C.

Job Offer in Bahrein. Seeking: Housekeeping Attendant – Marriott International, Inc & Ritz Carlton Hotel Company L.L.C.


The incumbent in this position is responsible for the cleanliness and maintenance of all assigned guestrooms and corresponding public areas and pantries on their floor area of assignment. Is responsible for keeping and making guest say comfortable and keeping policies in procedure established by the hotel including security and safety in the work place.

Responsibilities
 Is responsible for cleaning all assigned guestrooms, corridors and floor public areas, prioritizes needs of service on his/her assigned guestrooms.
 Well informed about the hotel operations, policies and procedure and able to answer guest inquiries. Is polite and courteous with guest.
 Maintains a good flow of communications with his floor supervisors and housekeeping office to be able to act immediately on any services needed of her/him to fulfill.
 Maintains and care about the equipment use in cleaning his areas of responsibilities. Assists in the control of guest amenities and cleaning supplies and participate on cost saving drive.
 Attends training sessions, which are required of him to take.
 Reports and returns lost and found items to the order takers floor and the supervisor right away.
 Maintain and keep pantry areas clean and well-equipped base on par stock. Do accurate monthly inventories of amenities and linens to aid in doing budget.
 Do physical room status check and update order taker of any discrepancies found, collects and send laundry bags to laundry when found, updates record on his/her assignment sheets including all the necessary data’s while performing his/her job for record purposes and later inquiries.
 Cleans the room according to standard procedure and make sure used and incomplete amenities and replenished, reports any unusual and suspicious item on guestroom, and other areas on the floor.
 Make sure all facilities in the room are working and that rooms are put on “out of order” status should a need for repair is needed.
 Make hand over to the next shift, special attention guest, and special incidents that need follow up by the next shift to ensure that thing never go out of control.
 Carries out additional duties assigned by the Director HK and Asst. Director of HK.

Communication
 Maintain confidentiality of all guest information
 Attend daily line-ups and communicate all challenges and successes with the rest of the team
 Promptly, accurately and consistently report all guest incidents and how they were solved
 Act as the point of contact for other departments during the shift for all reservation related issues
 Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Supervisor/ Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting

Job Details

Date Posted: 2013-09-24
Job Location: Manama, Bahrain
Job Role: Support Services
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

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