Quality Assurance Specialist – Umniah

Job Offer in Jordan. Seeking: Quality Assurance Specialist – Umniah

• Design and document procedures, WIs, Reference Documents, and Records (forms), according to the adopted quality management system
• Conduct trainings to ensure proper communication of processes
• Assist/conduct quality audits, to ensure compliance and realization of improvements
• Investigate areas of customer dissatisfaction, recommend corrective/preventive actions, and ensure their implementation
• Major contribution to the overall implementation of the ISO 9001:2008 Quality Management System
• Responsible for supervising all UFLOW activities: Design & deployment of automated processes, proper communication to employees, end-user trainings, evaluation of process performance, implementation of updates and improvements, maintaining an effective data base for all processes, and vendor management
• Proper design and implementation of customer service excellence model
• Design and implementation of customer experience management model
• Ad hoc assignments, including: investigations, corrective and preventive actions, enhancements projects

Job Details

Date Posted: 2014-02-24
Job Location: Amman, Jordan
Job Role: Quality Control
Company Industry: Telecommunications

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan
Degree: Bachelor’s degree / higher diploma

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